Frequently Asked Questions
What is your shipping policy?
We offer a flat shipping rate of $9.99 CAD for all orders within Canada and the US. Orders over $100 CAD qualify for free shipping within these regions! Standard shipping typically takes 1-2 weeks to arrive, depending on your location. Please note that international shipping rates and delivery times may vary. We strive to process and ship your orders promptly to ensure you receive your items as soon as possible.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on your location. Please check our shipping policy for more details.
What is your return policy?
We offer a 30-day return policy on all items. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Items must be unworn, unwashed, and in their original condition with tags attached.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the carrier’s website.
Can I change or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of placing them. Please contact our customer support as soon as possible if you need to make any changes.
How can I contact customer support?
You can reach our customer support team via email at support@thenadyway.com or use the contact form below.